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Terms & Conditions

Please familiarize yourself with the terms of use of Dukianahandmade.com and respect them. Provided that you use the services offered by this web site, you are deemed to have accepted the terms and conditions described below.

IMPORTANT! - the announced prices on the site are for internet ordering. The prices in the store of some goods may differ!

RULES FOR USE
Dukianahandmade.com is an e-commerce website. It features commodities that are offered for purchase by end-users and retailers. It is not allowed to change, copy, distribute, transfer or manipulate the content of the site in any other way!Site users are not allowed to overload them with fictitious requests.

TRADEMARKS
Trademarks used on the site are the property of their owners!

LIMITATION OF LIABILITY
The e-shop - Dukianahandmade.com and its suppliers or third parties are not responsible under any circumstances for any damages, loss of information, lost profits or others caused by the use or not of the site, the existence or non-existence of warnings against Dukianahandmade.com or materials on your part has resulted in damage that requires repair, service or repair of equipment or information.You assume full liability and all costs related to the removal of damages.

CHANGE OF PRICES OF OFFERED GOODS
Dukianahandmade.com has the right to change prices, quantities, payment method and delivery, as well as the design and technology of the site without prior notice.
Dukianahandmade.com has the right to make price reductions.
 Dukianahandmade.com has the right to suspend or delete information about a product or category at its own discretion.
Despite our efforts, technical mistakes are possible in the description and supply of the products.USER INFORMATION
Dukianahandmade.com does not want to receive confidential or secure information from you through this site. All materials, information, and other messages broadcast or sent from this site will be considered non-confidential and non-proprietary. When registering on Dukianahandmade.com, each user on the site will enter a valid email address, unique password for access, a combination of numbers and letters, and will only enter his or her data once and for all, which is used only when the application is requested by order it.Each user of Dukianahandmade.com bears full responsibility for protecting the confidentiality of their username and password and all actions that are taken by using them.
User registration is not required to place an order, in which case it is not possible to track past orders, discounts, etc.
The personal data - the full name, district, city, postal code, delivery address, correspondence address, contact telephone, current e-mail and invoice data (when the consumer wishes to receive one) wish to send to the site upon registration at Dukianahandmade.com - are under the protection of the Personal Data Protection Act.Users of Dukuanahandmade.com agree that the company "MARI-AN-TODOROVA" and its employees, depending on their obligations, have access to some or all of the information that identifies a user - the three nEvery user registered with Dukianahandmade.com has the right to request the deletion of the personal data he / she has entered, as well as the deletion of his username and password. For this purpose, the user should prove that he is the registered person by sending all the information he has entered at the time of his registration.

INFORMATION FOR ALL USERS WITHIN THE MEANING OF THE CONSUMER PROTECTION LAW (CPL) WHICH ames, city, postal code, mailing address, correspondence address, contact phone number, current e-mail and invoice data (when the consumer wishes to receive one) but without the right to distribute, disclose, assign or assign to third party persons, except where required by the oprah elp authorities and in accordance with Bulgarian law.Every user registered with Dukianahandmade.com has the right to request the deletion of the personal data he / she has entered, as well as the deletion of his username and password. For this purpose, the user should prove that he is the registered person by sending all the information he has entered at the time of his registration.

INFORMATION FOR ALL USERS WITHIN THE MEANING OF THE CONSUMER PROTECTION LAW (CPL) WHICH WE ARE TO BE PROVIDED
1. Web site for e-commerce dukianahandmade.com is owned by the company "ET-MARI-AN-ANA TODOROVA", registered with the seat of the village of Zheravna, Municipality of Sliven, UIC: 204704057 and shop: Dyukiani Zheravna with address: Zheravna municipality, town of Sliven2. All the characteristics of the goods are described in detail on the presentation page of each individual item.
3. We do not impose any additional value when using our means of communication with us.
4. The delivery methods of the ordered goods are detailed on the "Order and Delivery" page.
5. All payments of goods ordered by us comply with Art. 93 para. 1 of the Obligations and Contracts Act for which the relevant document is received.
6. Reclamation:
6.1 After receiving the goods, the consumer should check for discrepancies under Article 122 of the CPA. In the event that there are inconsistencies, he shall make a written claim for them in accordance with Art. 125 of the CPA.6.2 In the event of hidden factory defects and deficiencies, he shall make a written claim after their establishment within the time limit under Article 126 of the CPA starting from the day of receipt of the goods. In case of incomplete delivery, ET "MARI-AN-ANA TODOROVA" should immediately deliver the missing items. In other cases, MARI-AN-ANA TODOROVA has the right to replace the goods with a new one. If the substitute product is not satisfactory, the consumer is entitled either to a discount on the purchase price or to withdraw from the contract.
8. Right of Withdrawal of Goods:

8.1 Every user within the meaning of the CPA has the right to surrender the goods we ordered within 7 working days from the date of receipt of the goods if it is not used, the package is not damaged, it is in the the type in which the conditions under Art. 55 of the CIP have been obtained. In the event that the consumer exercises his / her right under Art. 55 of the CPA, he / she shall send an application for refusal and return the product intact to the address of the shop of MARI-AN-ANODORODOVA has been sent. "MARI-AN-ANA TODOROVA" is obliged to refund the sums paid by the consumer within 15 daysfrom the date on which the consumer exercised his right of withdrawal. The transport costs of returning the goods are at the expense of the consumer.
8.2 In accordance clearly not the product with the declared and the characteristics listed on the supplier reimbursed to the consumer paid the entire amount, including shipping costs paid by the consumer to acquire goods according to article 59 paragraph 3 of the Consumer Protection Act and within 15 days from receipt of the returned goods and non-infringement of its commercial appearance and packaging, or upon request by the consumer, and a written request to replace it with a corresponding one.

 8.3 Transaction - the action by Dukianahandmade to refund the Buyer as a result of the cancellation or non-execution of a contract for the sale and purchase on the Site, made solely by bank transfer. The sum is refunded to the buyer's account within 3 working days / yes it is taken into account that the amount can be credited to the account 24 hours after the order and / or the receipt of the returned goods at:


Village of Zheravna-8988, Municipality of Kotel, Sliven district - Souvenir shop "Dyukiane Zheravna"For any violation of your consumer rights under the Consumer Protection Act, you may notify the Consumer Protection Commission: user phone 0700 111 22 (the cost of a local call from the whole country)
For further questions, please contact us through the emails and phones listed on the page.